Classical Ballet 121 Policies and Procedures
Classical Ballet 121 (ABN 20660896233) (referred to as CB121) is committed to providing high quality training in dance to students in a safe, clean and secure environment.
Audition/Trial Day Policy
- Any individual wishing to attend an audition or trial day at CB121, must complete a registration form prior to attendance.
- Individuals will only be permitted to attend a trial day if deemed suitable for them by CB121 staff. This will be in accordance with the students age and/or experience.
- Students may apply for entry into the part-time or full-time programme at CB121.
- Audition dates and times are set out by CB121.
- All students must complete a registration form
- Students will be allocated to the most suitable class level and age group according to CB121 standards.
- It is the responsibility of the parent/guardian to update CB121 with any changes to personal information that was previously provided on their registration form.
- Parents/guardians are responsible for communicating absences with Gilly Revie.
- Gilly must be notified in advance if a student is going to be absent from class. This can be done by text message.
- When notifying an absence, a reason must also be given.
- Where a student is injured, they are expected to attend the class to observe.
- Students who do not attend regularly may be withdrawn from classes.
- Students should not engage in external activities that may affect their ability to attend their CB121 classes.
- Fees are advised in the CB121 prospectus.
- Invoices will be issued to each family two weeks before the commencement of term.
- Fees are invoiced by the term. The full amount must be paid, regardless of the number of classes the Student actually attends. There will be no refunds, credits, or transfers if the full term isn’t completed.
- Fees are not refundable nor transferable.
- Payments shall be made by bank transfer.
- Part payment plans are only available after consultation with the CB121 Business Manager. Requests must be made prior to the commencement of term.
- Where an invoice becomes overdue, the student may not be able to participate in classes and a late payment fee may be charged.
It is expected that students/parents advise CB121 staff if they are aware that they will be late.
- Students who are regularly late to a class, may be advised to withdraw from the class.
- Where a student is too late to participate or attend a class, a refund or credit will not be provided.
- Students are expected to perform in the Mid-Year and Annual Performances. Students who are unable to perform must notify Gilly as soon as is possible.
- Where a student is under 18 then the parents’ permission is required.
- All students must attend a compulsory Dress Rehearsal.
- Tickets will be sold for family and friends to view the performance. Parents will be advised of the date tickets go on sale.
- The uniform set out by CB121 is compulsory for all students. The set uniform must be worn to all classes.
- Uniform items that have been cut, are ripped or torn, or damaged are not permitted in class.
- Where the student cannot participate due to not being prepared with the correct uniform, the class will not be refunded or credited.
- Parents are to be strongly encouraged to affix name tags to all items of uniform.
- The CB121 logo is not to be affixed or printed to any garment without the written approval of CB121.
- No jewelry may be worn with the exception of small studs.
- Hair is to be worn in a bun.
Parent/Guardian-Studio Communication Policy
- Parents/Guardians must have a valid email address and contact phone number.
- Important information, invoices and newsletters will be emailed to the parent, at the provided email address.
- It is the responsibility of at least one parent/guardian to read newsletters and emails that are sent from CB121
- The CB121 website will include current information, available to parents and guardians.
- Communication involving children will be directed to the parent/guardian.
- Digital communication should be restricted to studio matters only.
- Digital communication must not offend, intimidate, humiliate or bully another person.
- Digital communication must not be misleading, false or injure the reputation of another person.
Parent-Teacher Communication Policy
- Communication of concerns or queries must be directed to the CB121 director. The appropriate staff member will be contacted, and staff will then respond to the parent.
- Teachers are not available during or in-between class time to discuss matters or answer queries.
- Parents are encouraged to seek feedback and assessment of their child. Please free to contact Gilly at any time.
- Parents and teachers should not seek access to each other’s profiles on social media platforms such as Facebook etc.
- Parents and teachers should not communicate via email, phone or social media. All communication should be passed through CB121.
- Parents and teachers are not to pass out private contact information.
- Indecent or inappropriate language or communication by either party must be reported to CB121.
Student-Teacher Communication Policy
- Students are encouraged to seek feedback and assessment from their teacher. Please understand that the teacher may not be able to dedicate class time to such conversations. Teachers will try their best to accommodate the student’s request or pass information through the CB121 director.
- Students and teachers should not be communicating privately through social media platforms.
- Students and teachers should not communicate via email or phone. All communication should be passed through CB121 or take place during class time.
- Students and teachers are not to pass out private contact information.
- Indecent or inappropriate language or communication by either party must be reported to CB121.
Studio Loyalty, Commitment and Courtesy Policy
- If a student is receiving private lessons from another studio, please advise Gilly. Especially in regards to solo preparations.
- Where a student has permission from CB121 to participate in an external class, workshop or event, the parent/guardian must ensure that the students can still fulfil their CB121 commitments.
- Students/Parents are not permitted to video or photograph classes, students or staff at any time, unless given permission by the staff or individuals involved. Photos of children should not be posted on social media platforms without the permission of the parent/guardian.
- Annual performance and/or competition videos are not to be posted on public websites such as YouTube or Facebook, without CB121 permission.
- Photography and filming of theatre performances is strictly prohibited.
- CB121 may use photographs/videos of the students to promote the Ballet School via flyers, website, social media and advertising. All students are required to sign a photo release form.
- Staff are not to film, photograph a student without permission from CB121. Staff are not permitted to share photographs or videos of students without the permission of CB121 and the parent/guardian involved. Parent/Guardian permission is via the photo release form.
Health and Safety Policy
- CB121 have set up and will maintain safe dance environments for their students. The studio flooring and equipment used enable and ensure safe dance practices.
- Appropriate emergency procedures exist, and staff understand the procedures relevant to their location.
- CB121 staff have the responsibility and authority to ensure that health and safety objectives are achieved. They will identify and eliminate unsafe acts, procedures, conditions, equipment, and hazards of all kinds.
- Behaviour from students, parents or visitors that may cause an unsafe environment, will not be tolerated.
- It is the responsibility of the student or parent/guardian to inform CB121 of any prior or current illnesses or injuries prior to enrolment or prior to class.
- In the event of an injury, CB121 will administer First Aid treatment by a qualified first aider. If medical services are necessary and an ambulance required, the student/parent will incur the costs. Physical contact may be required.
- Parents/Guardians must be responsible for minors before and after class times. CB121 will not provide supervision to minors outside of class time.
- Students are not to wait outside the premises. No student (under 18 years) is to wait outside or leave the Premises unaccompanied by a parent or guardian.
- CB121 MUST be notified of any allergies that a student may have. CB121 will not be held responsible for allergic reactions outside of class time, however first aid will be provided.
- Emergency evacuation maps are located around the premise.
- Fire extinguishers, fire hose reels and fire blankets are located within the premises.
- Any student who has been diagnosed by a Medical Practitioner as being at risk of anaphylaxis should bring an EpiPen to class and leave it at reception, labelled with their name.This EpiPen will be administered by a first aider if required, under the instruction of 000 staff if an emergency arises.
Food, Drink, Alcohol and Drug Policy
- Food and/or drink is not permitted in the classrooms, with the exception of a water bottle.
- Food and/or drink must only be consumed in the allocated waiting areas or break rooms.
- CB121 request that nuts are not brought on the premises, however cannot ensure that the premises is ‘nut free’.
- The possession or consumption of illicit or non-prescribed drugs or alcohol is not acceptable at any time.
- Parents, students, volunteers and/or employees must not arrive at CB121 or any event representing CB121, impaired by the effects of illicit drugs or alcohol.
Injury/First Aid Policy
- Where an injury occurs, the student will receive treatment from a qualified first aider. Physical contact may be required.
- In the situation where an ambulance is required, an ambulance will be called by CB121. The parent will incur these costs.
- Where an injury occurs, the student’s parent/guardian will be contacted by CB121 using the contact information given on the students registration form.
- It is the responsibility of the student/parents to notify CB121 of any previous or current injuries.
- Any injury sustained whilst training or performing in a competition or promotion will be the responsibility of the student/parent. No costs will be incurred by CB121.
- Injuries that occur on the premises will be recorded on the Incident report form.
- CB121 does not tolerate swearing, indecent or disrespectful language, defamatory comments, or indecent or disrespectful conduct from students, parents/guardians, family members, or visitors.
- Any individual who demonstrates any of the above will be asked to withdraw from CB121 immediately. This behaviour includes at the Premises or outside of the Premises, social media or on the internet.
- Negative communications between parents and/or students will not be tolerated by CB121. Where negative communications take place, the parents and students involved will be asked to withdraw from CB121 immediately. This includes at the Premises or outside of the Premises, social media, or on the internet.
- Any person who does not comply with CB121 Terms and Conditions will forfeit their position at CB121 and, to the extent permitted by law, will not be entitled to a refund.
- The following will not be tolerated in person, via email, via text messaging or via the internet; Verbal abuse or shouting, Physical Abuse, Excluding or isolating a person, Psychological harassment, humiliating a person through sarcasm, criticism or insults, Ignoring or belittling a person’s contribution or opinion.
- Where any persons feel that they are the victim of bullying, they should discuss the matter directly with the person/people concerned and request an end to the behaviour. Should this approach fail or be inappropriate, the victim can contact the CB121 director for assistance in resolving the matter.
Physical Contact Policy
- Physical contact between a teacher and student may be required to demonstrate, correct or assist with dance movements.
- In the event of an injury, physical contact may be required between a First Aider and injured student or visitor.
- Any inappropriate or indecent physical contact between staff, students or visitors of CB121 must be reported immediately.
Cancellation Policy for Private Lessons
- If WE (Classical Ballet 121) must cancel a class, registrants will be notified in advance and fees paid will be refunded or credited.
- If a student/parent cancels a class, there will be no refund or credit given.
- Where a student wishes to withdraw from a class or from CB121 entirely, written notice is required.
- There will be no refunds or credits for withdrawal from classes.
- One terms notice is required for complete withdrawal from CB121, otherwise that terms fees will be payable.
Emergency Evacuation Procedure
- In case of an emergency staff will alert all persons
- Staff will direct and advise all persons to move safely to the nearest exit.
- Staff will then direct all persons to the muster point at the front of the studio, or an alternative safe area.
- CB121 is not responsible for the possession of goods held inside the locker facilities. The student is responsible for the security of their assigned locker and accountable for the ownership of the locker alone.
- The student is responsible for the housekeeping of the assigned locker and it is expected to be maintained in good condition. A cleaning fee will be charged if cleaning/repair is identified due to vandalism or misuse.
- No illegal substances, weapons, or other prohibited or offensive materials are to be placed in the assigned lockers. CB121 reserves the right to search a student’s locker in instances where there exists reasonable grounds to do so and without prior notice in order to ensure compliance with the conditions of use including CB121 policies and rules. Every effort will be made to ensure that the student and an additional staff member will be present when a locker is inspected, except in an emergency situation. CB121 will not be held responsible for the nature of the materials in the lockers. Students will be held liable for any offensive materials and will be reported to the appropriate authorities.
- All lockers remain the property of CB121.
- Permission to use the assigned lockers may be terminated where non-compliance occurs against these terms and conditions.
- This policy covers all CB121 personnel as described in our Terms and Conditions and specifically covers Trainers, Assessors, other studio staff and students.
- A grievance is a real or perceived cause for complaint.
- CB121 recognises that open communication and feedback are essential elements of a satisfying and productive environment. Every effort will be made to solve problems cooperatively and informally before presenting them in writing as a formal grievance. Students can be be assured that they will not be disadvantaged by the use of such procedures whether decisions are found for or against their grievance. The first step to raising a complaint should be with the Business Manager. Should you not be satisfied, a formal avenue can be taken. To raise a formal complaint, your complaint must be put in writing and dated.
- All formal avenues for handling of grievances will be fully documented. All complaints and questions will receive thoughtful consideration and will be discussed with the individual who raises them. Discussions held are confidential.
- At any time, the student or parent have the right to withdraw their grievance. It is requested this is dated and put in writing.